LHSimulations
LHSimulations => Product Support/Termék támogatás => English => Topic started by: Sebol on December 14, 2016, 14:48:44 PM
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Hi.
P3Dv3.4 didn't repond on LHBP LHSim when AS16 B6191 downloading weather.
Without LHSim scenery everything working :(
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Same Problem here! P3D v3.4 with the latest hotfix. P3D crashes instantly as sonn ASN is loading the weather. Happens on approach or when at the gates. Tried it 3 times, same error.
Any idea how to fix?
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and in FSX ; looks like yet another object placer issue as removing that weather loads fine.will never understand why developers include these spurious outside mechanisms (also apc) which never really work satisfactorily
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Same here. Right after the weather is injected P3D crashes.
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and in FSX ; looks like yet another object placer issue as removing that weather loads fine.will never understand why developers include these spurious outside mechanisms (also apc) which never really work satisfactorily
Totally with you! I have dozens of installers wo all work the same way. Put your email and serial and install. But then i have two (Aerosoft Prag and LHsimulations LHBP) that have a completely different installer that does some things externally and those are the that arent working. Things like this makes me angry cause the scenerys are very nice but this activation stuff destroys everything. I will wait now if there is an answer of the devs, if not i have to refund this beautyful scenery... :'(
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Hi Guys!
Did this happen with P3D earlier versions too?
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Hey guys, I will join this thread, have the same problem and hope it gets resolved :o Today I at least got an error message, faulty was the ai_player.dll :D (never heard of it) ;) It's in German, sorry :D
Name der fehlerhaften Anwendung: Prepar3D.exe, Version: 3.4.14.18870, Zeitstempel: 0x581239e2
Name des fehlerhaften Moduls: ai_player.dll, Version: 3.4.14.18870, Zeitstempel: 0x581239e1
Ausnahmecode: 0xc0000005
Fehleroffset: 0x0004b2d9
ID des fehlerhaften Prozesses: 0x1a98
Startzeit der fehlerhaften Anwendung: 0x01d25b5e804178b6
Pfad der fehlerhaften Anwendung: C:\Program Files (x86)\Lockheed Martin\Prepar3D v3\Prepar3D.exe
Pfad des fehlerhaften Moduls: C:\Program Files (x86)\Lockheed Martin\Prepar3D v3\ai_player.dll
Berichtskennung: 633cf4c2-c753-11e6-bc25-1c872c55f25a
Cheers and have a great X-Mas :)
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Hi guys!
I have the same issue with P3Dv3.2 and the latest AS16+ASCA SP1 update.
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Hello Guys!
Thanks for all your feedback. We will investigate the issue. Please give us a little time. It is not easy to solve it may take a while.
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Okay, thanks for your support!
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Hi guys,
I thought I would just add what I have found out as concisely as possible:
Problem: Various crashes approaching, on apron and taxiing at LHBP.
Further Explanation of the Problem: Crashes exist whenever 'LHBP_objectPlacer.dll' (LHSimulations - LHBP) and 'as_btstrp.dll' (HiFi - Active Sky Next and Active Sky 16 SP1) are actively running at the same time and both evident in the dll.xml (AppData Roaming). The system freezes and throws a range of errors including: api.dll, KERNELBASE.dll and menu.dll.
Temporary Solutions: Either using 'LHBP_objectPlacer.dll' (LHSimulations - LHBP) or 'as_btstrp.dll' (HiFi - Active Sky Next and Active Sky 16) on their own (one without the other) allows the simulator to remain stable. They can also potentially work together within certain weather conditions, although the sim will eventually crash.
Attempts: I have tried the following things to eliminate possible causes, resulting in a stable or crash situation:
1. Loaded default aircraft and airport without LHBP and dll.xml entry (dll.xml entry = LHBP_objectPlacer.dll installed) - stable
2. Loaded default aircraft with LHBP and dll.xml entry installed - crash
3. Loaded into default LHTL with LHBP and the dll.xml entry installed - crash
4. Loaded default LHBP and kept dll.xml entry - crash
5. Changed numerous AS16 settings with LHBP and dll.xml entry installed - crash
6. Removed Prepar3D.cfg and cleared my Nvidia Inspector Profile with LHBP and dll.xml entry installed - crash
7. Installed ASN in both Program Files (x86) and the root of C: (Local Disk) - No difference, still crashed
Further information: Using Prepar3D v3.2, Windows 10 Pro (64-bit), I have been able to make a consistent crash with the following weather in ASN and AS16 SP1:
'@03:00 UTC on 24/12/2016 at LHBP in ASN Historical Weather' also 'LHBP 232300Z 2400/2424 VRB03KT 5000 BR OVC005 TEMPO 2400/2409 0500 -FZDZ FZFG OVC001 TEMPO 2409/2418 3000 BR TEMPO 2410/2418 OVC010 TEMPO 2418/2424 BKN014 OVC035
LHBP 240230Z VRB03KT 1500 -FZDZ BR OVC002 M02/M02 Q1035 R88/29//95 NOSIG
Decoded textual weather for LHBP
Wind: Variable at 3 knots
Variable wind direction from 000 to 360
Visibility: 0.9 SM (1500 m)
Clouds: Overcast at 200 feet
Temperature: -2.0C
Dewpoint: -2.0C
Precipitation: Light freezing rain
Altimeter: 1035 mb (30.56 inches)
This station includes complete surface weather information, interpolation disabled.'
Conclusion: Hopefully all of this is of some use. My concluding thoughts are that there's a conflict between the Active Sky dll entry and the LHSimulations dll entry. I hope you guys can work on a solution. Please give me a shout if you need any further help :)
Many thanks for such a beautiful scenery and all of your hard work.
Pete
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WOW Pete! Very comprehensive :)
Could you please do me a favor: Follow here the second video and create us some logs with reproducing the crash. Please send it to us to info@lhsimulations.com
Thanks!
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Hi there! Many thanks! Just wishing you a very merry Christmas.
Please could you just explain "Follow here the second video and create us some logs with reproducing the crash". I am unsure what you mean.
I can create logs in P3D V3.2 and FSUIPC. I can also create logs in Windows Event Viewer and AppCrash View.
Please direct me to what you need and I'd be very happy to help :)
Pete
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Sorry, I forgot the link :
http://lhsimulations.com/forum/index.php?topic=436.0
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Hi there,
Many thanks! I found it just before I saw the link. I'm running it through now so I'll let you know shortly :)
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Hi there,
I was able to replicate the error again. I will send over an email now with all of the outputs. I will list everything in the email, but have included:
1. AS16_Log_Export.txt
2. ContentErrorLog.txt
3. LHBP_Activatorlog_20161228_2022.log
4. simconnect001.log
5. LHBP_log_5.log
6. AppCrashViewLog.txt
7. AppCrashViewLog2.txt
Hopefully it will send over some indications as to where the problem 'may' be.
Many thanks for your excellent support so far :)
Pete
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Email sent :)
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Hi guys...
in this last days i have same issues...
Try LOWW-LHBP and when approaching at LHBP i have crash to desktop without any errors and no windowed with info about errors.
I have AS16 last version+ASCA last version. P3D is 3.4 (last version).
...and confirm test with historical meteo 24/12 3.00utc. Load at LHBP, default aircraft...crash to desktop.
Wait for fix this problem, at moment don't possible use your beautiful scenery :(
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Same for me. As16 + LHBP and it crash at loading weather.
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You know how long it takes to fix this problem?
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You know how long it takes to fix this problem?
Not sure yet. It may take 1-2 weeks. Basically we just started after the holidays.
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Thx, we will wait ;)
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Hi guys,
Has there been any progress on this issue? I sent you an email with all of my logs, but didn't get a reply.
Hopefully things are progressing well :)
Many thanks.
Pete
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Hope the issue is being sorted. Will not buy anything else from this developer until it is. At the moment afraid to say it looks like pretty poor customer service to me
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Still waiting....
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Glad you are working on this fix. Was about to refund the scenery even when its beautifull it is not usable for me as i fly on VATSIM and need real weather. So good to see that you guys are working on it.
Do you need some help in terms of logs, tests or something? If yes, let us know... ;)
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Anxiously waiting for an official update to support P3D v3. Can't wait to visit this beautiful scenery again!
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And meanwhile you are fixing this bug, you might as well drop in some moving jetways too. :-P
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Same problem with me ;-( ai_player.dll CTD when start P3D from LHBP. When fly from another airport - CTD on approach.
Waiting for sollution.
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I have the same issue. Glad to find this topic and know that problem is being investigated. Looking forward to the fix.
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In my opinion - testing many configuration/options with dll files queue in dll.xml and watching proces explorer. All the time when loading P3D - 100% scenery LHBP - crash - without sign in process explorer and process finder (window 10 x64). Probably LHBP_objectPlacer.dll cause error ;-(??!?!
Waiting for sollution - but now - uninstalling LHBP... and...
Trying to change order in dll.xml
<?xml version="1.0" encoding="Windows-1252"?>
<SimBase.Document Type="Launch" version="1,0">
<Descr>Launch</Descr>
<Filename>dll.xml</Filename>
<Disabled>False</Disabled>
<Launch.ManualLoad>False</Launch.ManualLoad>
<Launch.Addon>
<Name>LHBP_objectPlacer.dll</Name>
<Disabled>False</Disabled>
<Path>Modules\LHBP_objectPlacer.dll</Path>
<Commandline>
</Commandline>
</Launch.Addon>
<Launch.Addon>
<Name>as_connect</Name>
<Disabled>False</Disabled>
<Path>as_srv\as_btstrp.dll</Path>
</Launch.Addon>All works good. But after restarting P3D as_btstrp.dll is another time on the last position and it works. Testing now...
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Not sure yet. It may take 1-2 weeks. Basically we just started after the holidays.
Giving it another week then will notify Simmarket and start an Avsim thread. This is poor
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Dear all,
Please be patient, we try to fix the issue, but our programmer is very busy with outside LHS issues.
It would be nice if you could knock the door of AS as well. They might do something earlier.
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Dear all,
Please be patient, we try to fix the issue, but our programmer is very busy with outside LHS issues.
It would be nice if you could knock the door of AS as well. They might do something earlier.
Yes, there is issue related topic on their forums.
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Maybe just contact directly to HiFIsimtech: https://hifisimtech.com/forums/showthread.php?7814-Wierd-issue-LHBP-LH-Smiulations (https://hifisimtech.com/forums/showthread.php?7814-Wierd-issue-LHBP-LH-Smiulations)
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Today I put new GTX 970 and reinstall drivers from Nvidia. Problem for now gone...
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Thanks!
We have contacted HiFi Tech, lets see what we can sort out.
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Thanks, awaiting news :)
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It only happened when AS16 updating weather. Todays 2 flights with no problem. Now starting P3D from LHBP and when updating weather AS16 - CTD ;-(
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Starting P3D V.3 from LHBP have a CTD and appcrashwiewer give this message:
Version=1
EventType=LiveKernelEvent
EventTime=131301117494496971
ReportType=4
Consent=1
ReportIdentifier=f0669499-e59e-11e6-bc5f-7824af46f03b
Response.type=4
DynamicSig[1].Name=Versione SO
DynamicSig[1].Value=6.1.7601.2.1.0.256.48
DynamicSig[2].Name=ID impostazioni locali
DynamicSig[2].Value=1040
Sec[0].Key=BCCode
Sec[0].Value=117
Sec[1].Key=BCP1
Sec[1].Value=FFFFFA80156E44E0
Sec[2].Key=BCP2
Sec[2].Value=FFFFF8800F74DBF4
Sec[3].Key=BCP3
Sec[3].Value=0000000000000000
Sec[4].Key=BCP4
Sec[4].Value=0000000000000000
Sec[5].Key=OS Version
Sec[5].Value=6_1_7601
Sec[6].Key=Service Pack
Sec[6].Value=1_0
Sec[7].Key=Product
Sec[7].Value=256_1
File[0].CabName=WD-20170128-2215.dmp
File[0].Path=WD-20170128-2215.dmp
File[0].Flags=65538
File[0].Type=2
File[0].Original.Path=C:\Windows\LiveKernelReports\WATCHDOG\WD-20170128-2215.dmp
File[1].CabName=sysdata.xml
File[1].Path=WER-2497014-0.sysdata.xml
File[1].Flags=65538
File[1].Type=5
File[1].Original.Path=G:\WINTEMP\WER-2497014-0.sysdata.xml
File[2].CabName=WERInternalMetadata.xml
File[2].Path=WER1AD0.tmp.WERInternalMetadata.xml
File[2].Flags=65538
File[2].Type=5
File[2].Original.Path=G:\WINTEMP\WER1AD0.tmp.WERInternalMetadata.xml
FriendlyEventName=Errore nell'hardware video
ConsentKey=LiveKernelEvent
AppName=Windows
AppPath=C:\Windows\System32\WerFault.exe
ReportDescription=Si è verificato un problema dell'hardware video che impedisce il corretto funzionamento di Windows.
Starting from any other place everything is ok.
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After last update *hot fix from HIFI to AS16 and prepar3D 3.4.22 still CTD when weather is updating. ONLY ON YOUR AIRPORT!
Any info about sollution?
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Did HiFi responded at least?
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Yes they just did: They cannot reproduce the problem...
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It is due to the objectplacer.dll and still happens. Default and Aerosoft both fine so with all due respect it is not an HI Fi problem and I wish you would get off your backsides and do something about it rather than trying to blame another developer.
I will not buy or install another scenery from you until the issue is resolved and the dll is reprogrammed or better still done away with.
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+1 hope You'l fix it. Now uninstalling LHBP from P3D ;-(
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It takes quite long to get this sorted - unusual for such commercial product.
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Yes they just did: They cannot reproduce the problem...
Let them try to use historical weather of 1st Jan 2017. I've just gor CTD there, while today's weather loaded and worked at LHBP.
Update: oh no...just got it again with current weather(((
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Geee, same here!
Just bouight it for the IVAO Tours and exactly same thing. Upon using AS16, i get CTD on my P3DV3.4...
Well, +1 Wont be able to use it for now... :(
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Reviewed a post in HIFI Forums (https://hifisimtech.com/forums/showthread.php?7814-Wierd-issue-LHBP-LH-Smiulations/page2) and they just closed it indicating to use beta versions....
Gee, i hope you guys can get to an agreement..... :(
This is what they said before closing it:
"Those affected by this[issue] may wish to write their developer and ask them to contact us."
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We are still negotiating, with another developer from hifi.
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Looking forward for the fix...
Txs
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Wah damit,
Yesterday i bought LHBP on Simmarket for todays Onlineflight Europetour on IVAO (It´s not the Ivaotour rather a own Tour with friends). Starting a flight and after 1,5 hours i come in the near of top of descent point for the approach to LHBP. Using P3D3.4 and AS16 and P3d crashes without a Errormessage. :o
Now i read this issue with As16 and LHBP. :o :o A pity only afterwards to learn that here is currently no compatibility. :-[
So the only fix for me this evening is to deactivate the Weather. :'(
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We are still working on the issue. But today e.g. on my PC P3D was crashing, but on my Laptop it was not crashing (They have exactly the same versions).
I also tried to log the problem but when I enabled the logging it was not crashing.
Would you be please so kind and follow the second video here and do some logs. If you encounter the crash while logging please send it to us: info@lhsimulations.com
http://lhsimulations.com/forum/index.php?topic=436.0
1. First enable both log option: Dll log and simconnect log
If it is not crashing:
2. Enable simconnect log only
If it is not crashing:
3. Enable dll log only
Thank you so much!
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We are still working on the issue. But today e.g. on my PC P3D was crashing, but on my Laptop it was not crashing (They have exactly the same versions).
I also tried to log the problem but when I enabled the logging it was not crashing.
Would you be please so kind and follow the second video here and do some logs. If you encounter the crash while logging please send it to us: info@lhsimulations.com
http://lhsimulations.com/forum/index.php?topic=436.0
1. First enable both log option: Dll log and simconnect log
If it is not crashing:
2. Enable simconnect log only
If it is not crashing:
3. Enable dll log only
Thank you so much!
Hallo tsGucci,
Today i I have followed up your instructions!
The following has happened:
1. Enabled both log options--> P3D seems not to crash
2. Enabled only the Simconnect log ---> P3D seems not to crash but got some lags (Whether this was also with both activated logs, I know no more. Will test it if this needed?!)
3. Enabled only the dll log ---> P3D crashes!
In your guide there should be a default.papaPhi_log under c:// But i can´t find something like with this name. The only file which i find was a LHBP_log_X.log I think that was the file which you needed?
I have sent allready the files LHB_Activatorlog_X.log and LHBP_log_X.log to your Emailadress.
I hope i can help you with this and you can fix the problem soon.
Cheers Florian
By the way: I had the feeling the P3d always only in a certain weather crashes. The current weather (14.02.17) seemed to run stable with me (maybe just for a while). While the weather of 02.02.17 led to a crash. But this can only be my impression i´m not a programmer. ;)
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Hi guys, I have same problem with LHS LHBP FSX-SE. Not only at the airport, but even when I overfly LHBP at FL220 and climbing I got CTD. I unistaled it today and no more problem. But I want to use this scenery because it is one of my favourite.
Any news?
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Testing with latest update from HIFI. Now works fine... Hope for ever... ;-)
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Don't get too excited - does not work fine. 12:00 local time from today induced a CTD. I'm speechless really. So much time and nothing.
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Oh and I tried the logging stuff but that obviously doesn't work either (which would actually pretty much be weird if it would) anyway attached log to my e-mail. Can't attach remaining 2 files you request as they don't exist on my hdd.
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No comment... Another crash when weather update. WAITING for sollution
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Just to confirm the AS16 latest update did not work for me either, sadly. Fortunately, I originally bought the AS scenery so I have dusted that down for the short term. Not a patch on LH scenery.
Keith
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Hi!
Since the latest AS Next hotfix it works for me correctly.
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worked for 3 minutes then guess what...
I am annoyed to spend money and get poor if not no support so giving up on you guys.....you are not getting another penny from me - just hoping for competition from Justsim to buck your ideas up.
To me you joined Perfect Flight and Feelthere s developers to avoid in future.
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I absolutely agree with you. I used to be proud of and happy with this team, producing quality stuff but for one reason or the other, their enthusiasm seems to have died down (just look at the unfinished work of Rijeka airport). The problem is that there are paying customers waiting for solutions. I have never seen a payware developer spending so much time on solving a compatibility issue. Disappointed.
worked for 3 minutes then guess what...
I am annoyed to spend money and get poor if not no support so giving up on you guys.....you are not getting another penny from me - just hoping for competition from Justsim to buck your ideas up.
To me you joined Perfect Flight and Feelthere s developers to avoid in future.
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Hi, this is Peter - author of objectPlacer.
I just wanted to make sure you know that we are working hard on fixing this issue, though it has been difficult to pinpoint.
There is a slightly modified version of DLL on the way which might help us pinpoint the issue with better logging, however for now, I would like to ask if any of you have a screenshot with the Active Sky message visible at the time of the crash (This should be the one which says what weather it has just loaded)
Thanks
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Hi,
In attachment the message I got at the time of crash
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Dear all,
We are rolling out a new dll which should help us to pinpoint the problem.
If you go to your [FS]\Modules folder you can delete the LHBP_objectPlacer.dll. Than go to [FS]\Addon scenery\LHS_LHBP_X\ and run the LHSproductact.exe. It will reactivate the scenery and download a new dll. (Or simply download the dll from this post and overwrite the old one).
The new dll should be the version 1.3.2.24, you can right click on the dll Properties than Details. Or in FS you can find under Add-ons menu, LHSimulations - About LHBP.
If you are still crashing please do us some logs as described here:
We are still working on the issue. But today e.g. on my PC P3D was crashing, but on my Laptop it was not crashing (They have exactly the same versions).
I also tried to log the problem but when I enabled the logging it was not crashing.
Would you be please so kind and follow the second video here and do some logs. If you encounter the crash while logging please send it to us: info@lhsimulations.com
http://lhsimulations.com/forum/index.php?topic=436.0
1. First enable both log option: Dll log and simconnect log
If it is not crashing:
2. Enable simconnect log only
If it is not crashing:
3. Enable dll log only
Thank you so much!
Unfortunately since a few a weeks I cannot reproduce the problem, none of my computer makes CTD ever since...
Thank you so much for your patience and support.
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Also - please let us know if you have AS2016 only, or AS16 and ASCA
Thanks
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Testing... For now works fine. Latest dll EZCA/AS16/ASCA/ENVTEX.
Thx for support!
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Will test today. Sad that you only respond after criticism but thanks for the belated support
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Rest assured we were trying to find out where the conflict is for several weeks.
Unfortunately this issue proved difficult to pinpoint especially as we have difficulties trying to reproduce it.
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Looks like Budapest has returned. Thank you LHsimulations team!
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The new dll now sees to be ok; flown LHBP-EDDM-LHBP in the Aerosoft A319 and no issues so thanks; apologies if I was a little forceful!
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Glad to hear it's back up and running. This Dll file though. I have active sky next for steam will the dll automatically update or i have to download it from somewhere?
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This is LH Simulations DLL we are talking about - how to get it:
If you go to your [FS]\Modules folder you can delete the LHBP_objectPlacer.dll. Than go to [FS]\Addon scenery\LHS_LHBP_X\ and run the LHSproductact.exe. It will reactivate the scenery and download a new dll. (Or simply download the dll from this post and overwrite the old one).
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Thank you for finding the problem and fixing it. I was waiting to use BUD in P3D again. On my SimMarket, it still shows 'Build9' for FSX/P3D. I assume you will send the latest build (with the fixed dll) to SimMarket soon so current/future users will automatically get the fixed dll without having to look for the solution on the forum?
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Thank you for finding the problem and fixing it. I was waiting to use BUD in P3D again. On my SimMarket, it still shows 'Build9' for FSX/P3D. I assume you will send the latest build (with the fixed dll) to SimMarket soon so current/future users will automatically get the fixed dll without having to look for the solution on the forum?
Thanks!
The installer does not include the dll itself. It is downloaded from our server after succesfull activation. On the server the latest version is already uploaded. So either you re-install the scenery or manually re-activate it by the LHSproducact.exe.
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Thanks!
The installer does not include the dll itself. It is downloaded from our server after succesfull activation. On the server the latest version is already uploaded. So either you re-install the scenery or manually re-activate it by the LHSproducact.exe.
Ah okay. I tried to use the dll I downloaded from here but the product returned an error. Instead, I removed it and run product activation again which seems to have worked. Thanks again!
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Just to let you know, I also had this problem with ASN (and REX clouds)
I could reproduce it with todays weather (100% CTD on 10+ tries) and after updating the DLL it is working fine now. Thanks for your work!
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Sorry to bump it, but, is there any update yet? Estimated at least? Any news on this issue?
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Sorry to bump it, but, is there any update yet? Estimated at least? Any news on this issue?
The problem has been solved with a roll out of a new dll.
See here:
Dear all,
We are rolling out a new dll which should help us to pinpoint the problem.
If you go to your [FS]\Modules folder you can delete the LHBP_objectPlacer.dll. Than go to [FS]\Addon scenery\LHS_LHBP_X\ and run the LHSproductact.exe. It will reactivate the scenery and download a new dll. (Or simply download the dll from this post and overwrite the old one).
The new dll should be the version 1.3.2.24, you can right click on the dll Properties than Details. Or in FS you can find under Add-ons menu, LHSimulations - About LHBP.
If you are still crashing please do us some logs as described here:
Unfortunately since a few a weeks I cannot reproduce the problem, none of my computer makes CTD ever since...
Thank you so much for your patience and support.
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Did a short test by placing acrft and performing takeoff and landings at LHBP and using AS16. Everything seems to be normal now. Will keep in touch...
Thanks
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Yes, finally! Thank you to solve the problem! Finally i can enjoy your beautiful scenery again ;)
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Still geting a crash shortly after takeoff from lhbp.I am using p3dv4.1, anyone else seeing this issue when using AS16?