There is a possibility on the forum to distinguish yourself as a real customer of LHSimulations. There is a special group called "Valued Customer group". You can apply to be a member of the group. When you are member of this group in your avatar it will be shown that you are a "Valued Customer" and your requests will be handled in priority.
To request a membership hit the profile menu, than modify profile and request membership in the bottom right corner.
![](http://lhsimulations.com/wp-content/gallery/others/valued-customer3.png?i=1016150331)
If you are registered on the forum as the same email you purchased our product in our own webshop or simmarket or fspilotshop than we can approve your request very fast. If you used a different email please in the comment field write your Order No. or Invoice no. or the email you used.
Thanks a lot!