LHSimulations
LHSimulations => Product Support/Termék támogatás => English => Topic started by: Bata on December 14, 2015, 09:03:53 AM
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Hello,
I´ve purchased LHS Budappest LHBP 2 days ago.
Problem:
After installing Budapest_LHBP_v13_FSX_P3D_P3Dv2_Build9
P3D v3 crashed with fatal error, extract of the fatal error message is glowing below
Additional Information:
After removing LHS_LHBP_X from the scenery.cfg P3D v3 starts normally.
HAve started LHSproductact as administrator
LHBP_objectPlacer.dll is in folder Modules
dll.xml includes inter alia:
<Launch.Addon>
<Name>LHBP_objectPlacer.dll</Name>
<Disabled>False</Disabled>
<Path>Modules\LHBP_objectPlacer.dll</Path>
<Commandline></Commandline>
</Launch.Addon>
My system: WIN 8.1
Fatal error extract:
Problemsignatur:
Problemereignisname: APPCRASH
Anwendungsname: Prepar3D.exe
Anwendungsversion: 3.0.10.14945
Anwendungszeitstempel: 560b4abe
Fehlermodulname: LHBP_objectPlacer.dll
Fehlermodulversion: 1.3.1.0
Fehlermodulzeitstempel: 5637d0d0
Ausnahmecode: c0000005
Ausnahmeoffset: 0000a990
Betriebsystemversion: 6.3.9600.2.0.0.768.101
Gebietsschema-ID: 1031
Thank you in advance for your help
regards,
Bata
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Hello
Could you please try to install the simconnect v2?
https://drive.google.com/open?id=0B24RJoq1Nf63dzhZVk51MHdzcWs&authuser=0
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Hi tsGucci
installed.
Nothing happens same Problem "a fatal error occured"
reg,
Bata
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Might be a problem with the LHBP_objectPlacer.dll
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Could you please follow the second video and send us the logs?
http://lhsimulations.com/forum/index.php?topic=436.0#new
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I´ve tried to follow the instructions but without success.
As you can see on the attached picture, after starting LHSimulationsSceneryConfigurator there is no button for simconnect log and also no button to save the logs.
Enlarging window was not possible.
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It seems the content of the window does not fit into the window. Strange. Do you use any "Ease of access center" option? Like Magnifier etc.?
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Hello,
Thanks for the tip.
Two of three log files were sent few minutes ago to ( info@lhsimulations.com )
There is no log file called default.papaPhi_log_ on my C drive maybe due to the P3D fatal error crash at the beginning.
regards,
Bata
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Hello,
I have reviewed the occurence, and it seems that the DLL might be trying to access a location it isn't allowed to. Which, as a principle, should not happen, but it's not always obvious when designing this or that feature.
So as a first step, and possible temporary fix, could you please try running the simulator "as Administrator"?
I will then try to work with you further to find the original problem.
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Hello Fabo.
Sure, we can try it.
I try to explain what´s happened. ( P3D as well as LHBP files were started always as Administrator )
After starting P3D with installed LHS_LHBP_X, P3D crashed with fatal error. After removing LHS_LHBP_X from the scenery.cfg, P3D starts normally.
I´ve started P3D without LHS_LHBP_X in the scenery.cfg and opened the P3D Scenery Library and added manually the path C:\Program Files (x86)\Lockheed Martin\Prepar3D v3\Addon Scenery\LHS_LHBP_X and choose the LHBP Airport. This time LHBP Airport opened without buildings only jetways were shown ( LHsimulations Budapest was not listed in Add-ons ). After closing and starting P3D again P3D crashed with fatal error. And after removing LHS_LHBP_X from the scenery.cfg, P3D starts normally............
Regards,
Bata
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Thank you for this information, I'll try to see what could trigger an error at this point in the load process.
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Hello,
Sorry for a rather later reply. As you can imagine, time shortly before Christmas can get quite busy in some occupations as people try to get everything done before leaving for the holidays.
In any case, please do:
-check for file C:\LHBP_log_#.log (if there isn't a default_papaPhi_log_ file)
-If not present, please check file: "%APPDATA%\LHSimulations\LHBP_log.ini" (just put this address in your Windows Explorer navigation bar, i.e. where your current position in filesystem is shown.
There you should see something like this:
[LHBP logger config]
level=4
file_next_index=1
file_name=C:\LHBP_log_
Please make sure that level=4 - else change the value to this.
You can also try changing the location in the file_name value, to a different disk, or a different folder.
It is strange if you don't get a log, as this is done sooner than check of scenery presence in the CFG, so if the program crashed because of logging, it should not matter if you have the scenery in the cfg file. A log would be helpful to tell us when the crash happens.
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Hello Fabo.
First of all Marry Christmas for you and the LHS-team.
Have changed my LHBP_log.ini to:
[LHBP logger config]
level=4
file_next_index=1
file_name=C:\LHBP_log_
my previos LHBP_log.ini :
[LHBP logger config]
level=0
file_next_index=6
file_name=C:\LHBP_log_
I´ve changed the ini as requested but there is still not yet a default.papaPhi_log_ visible on my C:\ drive. Only simconnect.log & LHBP_Acivatorlog_.log available.
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Hello Bata,
I've been trying to think of something that would make your logs not appear, but couldn't think of anything.
Can you try changing the default log location? i.e. change the file_name parameter from C:\LHBP_log_ - create a fully writeable folder Logs and use C:\Logs\LHBP_log_ or use D:\LHBP_log_
Thank you.
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Hi Fabo,
I´m sorry actions like creating new folder / using of an other drive broght no success. :(
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Hmm. That is weird. Logging has definitely worked each time it was tried so far.
Considering that you run Prepar3D as Administrator... could you try running it not as Administrator, to see if any file gets created in C:/?
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:( no default.papaPhi_log_
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No LHBP_log_ either?
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LHBP_log_ exists, with the following content
Logging open. Loglevel: 4
Dll loaded
Version loaded: 1
Sim executable path: C:\Program Files (x86)\Lockheed Martin\Prepar3D v3\Prepar3D.exe
VersionMajor:3
Minor:0
Build:10
Simulator: 5
Regcheck...
Regcheck OK..
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Thanks. Is that the point where it ends after you get an error message?
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You've got me stumped. :o This is the log file which was created on my C:\ drive.
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I mean, is that the whole file, i.e. is that where the file ends, after you get the error message?
What about when the scenery is disabled?
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Alright, so I have an idea where the issue happens, though not why.
Anyway I'll compile a DLL with more specific logging so I can get to the bottom of this; I believe you sent an email to LH Sim, so we can contact you on that address?
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Yes, you can contact me under this address.